Saddened By Vumatel's Service

I have had a terrible experience with Vumatel from Day 1.

March 2018 I had Fiber installed by Vumatel, the installation was absolutely ********** and below any standard of basic service delivery, as a result and I emailed them together with my ISP with pictures attached and I requested that they fix it as the trench was not dug deep enough and the cables were left exposed, the drop from the wall to the ground was also left exposed and had no protective sleeve around the cable and as a result it perished. They came out and "fixed" it, again substandard but at this point I was tired and just let it go and enjoyed my Fiber.

Now in February 2019 the line has perished AGAIN, and once again I am left arguing with Vumatel. I call to request a technician they put me through and log the ticket, I receive no feedback. I call again, they argue and say "You have a line why do you need a installation??" I say "I need it fixed NOT installed" they log a ticket and around we go again.

I just want my internet up and running so I can use the service I pay for and my ISP provides.