Sad vumatel customer

I've been waiting for a week for a problem with my address to be solved and nothing and then I get a call to confirm my address to resolve the problem next thing the woman hangs up. I try calling back to no avail, and the worst part is I signed up with the correct address fine and dandy and have been using the service for a year now only to now be told there's a problem with my address and it needs to be resolved before I have fibre again. I work from home and this is really affecting me. Please help ISP-847535. It's also really sad that you don't have a call center