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JC
June C

1 reviews | Active since Jun 2010

12 Mar 2018, 17:58

Runaround on installation

Been waiting since Nov 2017 for our fibre installation

0
Replies (4)
Vumatel
Vumatel's reply12 Mar 2018, 20:30
Official

Good day June

We trust that you are well.

We will look into this issue and revert back to you.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

JC
June C's update14 Mar 2018, 12:39
Reviewer Update
Hi Vuma. How long for you to look into it? This really is becoming ridiculous now.. 4 months?
JC
June C's update16 Mar 2018, 09:01
Reviewer Update
Openseve fibre team came yesterday to lay cables and called Vuma who eventually came and did their thing. This morning I get an invoice for R1710? All of my comms with Vuma has been that because I am migrating and staying with Telkom I will Not pay. Check you calls - they should be recorded. I wait 4 months. Waste my time, effort and money on follow ups then within 24 hrs of installation (bearing in mind I am still not live with fibre yet), you bill me? Seriously?
Vumatel
Vumatel's reply17 Mar 2018, 15:41
Official

Good Afternoon Mr & Mrs Carrington

I trust that you are well.

Firstly we would like to sincerely apologise for the experience you have had with us and for the delay in getting your issue resolved. We are glad that the issue has been resolved and that you are now waiting for the ISP to deliver the router.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,