RUN!!!! Vumatel and Supersonic = disaster

We have been without internet for three weeks, despite paying in full for the month of May. This is unacceptable. We’ve been long-term customers, over two years, and this is how we’re being treated.

We’ve tried everything: calling, texting, emailing, even following up repeatedly. Sometimes we get a response, sometimes we don’t. When we do speak to someone, we’re given empty promises: “the internet will be restored today” or “we’ll come tomorrow.” But no one shows up, and the issue is never resolved.

To make matters worse, we’ve now discovered that someone else was registered to our home address by either VumaTel or Supersonic. This has led to our service being cut off, and for weeks they’ve been unable to fix the issue or give proper feedback. How is it possible that after two years of payments, they claim they can’t find our information in their system?

This level of inefficiency, unreliability, and lack of accountability is beyond frustrating. We are deeply disappointed and feel completely let down. They are quick to take your money but incredibly slow, and careless, when it comes to delivering the service you paid for