RUDE SERVICE

Very disappointed in my interactions with Vumatel. Last night , while digging to install infrastructure, they damaged an underground electricity line. Up till now it still has not been repaired. On enquiry early this morning i was assured by the supervisor on site that repairs are done quickly and it will only be maximum 2 hours. Not only that but the supervisor justifies his team hitting the line as " its unavoidable" We now 7 hours later and still no closer to getting electricity. Our frozen items in the freezer is probably gone off by now as its almost 24 hours since our lights went off. Wasted food item which we will have to now throw away. Money being thrown in the dustbin

Secondly earlier this morning the supervisor asks if he can dig across our entrance as he needs to insert cabling. He says it will be a quick job and the hole will be close by 1pm. At 2 pm i find the hole still open. On enquiry , he tells me " we on lunch" with an attitude. He was extremely rude and even went as far as shouting once i insisted they close up the hole. All the cars of our complex were prevented from entering and we had to park our cars in the middle of the street under direct sunlight. Who pays for the sun damage on our cars ? Who pays for the food that has to be thrown away ?

Extremely unhappy with Vumatel and their service. More so their employees need to be taught a lesson in human interaction as they are extremly rude and arrogant. I plead with one an all , if u see Vumatel outside ur house digging , chase them away. They will cause damages to your pockets