Rude consultant and bad customer service overall

We have been calling Vuma since the 2nd December 2025.

Your turnaround time is 14 working days but the installation of the device was done on the 2nd yet we still don’t have activation.

Spoke to numerous of your staff members and one particular staff member has been RUDE, dismissive and basically goes mute when been spoken to. Her name is Simphiwe and I don’t know if its our luck but we mostly talk to her and the consultant is just not helpful.

Yesterday I called again, we were told that the reason for activation failing is because the device we were given is faulty. A maintenance guy was supposed to be dispatched to us yesterday but no one called as yet to make an appointment or check if we’re home. Today I call to find out when the guy is coming and AGAIN we speak to Simphiwe and she says the last time we called was in October. How is that even possible? She places customers on hold without even asking, I had to ask at some point why she’s quiet and she said “I’m trying to check for something”, without even communicating or asking.

If calls are recorded I presume that they should be making notes after each and every call made to VUMA. I work in customer service and this is the first time I’ve experienced such poor work ethic by one consultant repeatedly.

Below are some of the case numbers we’ve received, these case numbers say resolved YET we still have issues with connection.

010 - 90758 010 – 91838

Can we be urgently assisted with activation or our services be cancelled as we cannot keep going back and forth with Vuma for an entire month requesting activation.