Rude and unhelpful service

Terrible service received from Vumatel. We logged a call on Wednesday # 409150 as we weren't getting internet and they confirmed that there was an issue with our line which could take up to 3 days to fix. Wednesday afternoon they arrive at our premises and confirm there is a break in the line and that the installation guys will come on Thursday. Thursday morning a call and the rude lady tells me that she can't give any information but she will escalate the issue to the installation team to call me, still nothing. I call again on Friday and once another rude consultant tells me that she can only escalate the problem, she can't give me a contact number to call as apparently the installation guys only work from online queries. I explained so many times that my husband and I work from home and its costing us loads for data but they don't give a hoot. The only reason I am giving 2 stars is because I actually spoke to a kind and helpful gentleman on Thursday but unfortunately I didnt have my reference number. Please get someone over here Vumatel!!!