******* Supersonic Vumatel service

Wow I'm shocked at how Rude and horrible the customercare agents are. I've just called in now after many many many calls to them and spoke to Kumari who gave me a horrible attitude as if I owe him. I paid R395 via easypay on the 30September and I was not connected when I called in I was told by Mbasa Tshwane that the money is not reflecting on my account and I should send proof of payment which I did and still was not connected I then went to pick n pay to pay manually. This was my second payment. When I called in they still tell me my payment is not reflecting. I called today to follow up on my query and Mbasa Tshwane tells me I reversed the money. I sent my bank statement and still no response from them. Their service is appauling they are rude and disrespectful. Now to me this only means I will not get my refund my money just went into the drain.Im unhappy with the treatment and service Charles *** ***