Router installed but not active

I am so frustrated regarding the router installation that took place on 27 April 2025. Despite the installation being completed and payment made, the service is still not active to this day.

It is unacceptable to install a router and leave it without ensuring it is functioning. I have called multiple times, and all I receive are promises that a complaint has been logged and someone will get back to me — yet nothing has been resolved.

I urgently request that this issue be sorted out immediately. I can not continue to pay for a service that is not working, and I have had no connectivity since the installation date.

Please treat this matter as urgent and provide a proper resolution without further delay.