Rotten service while you pay for fiber.

My line for our fiber was cut by accident by our gardening services on 18/12/23 and since then I have been waiting for it to be sorted out and I keep on getting the runaround. It is so easy to make promises via email, but when it comes to action, nothing is happening. Neither call nor callout has been done by Vuma. I have been paying for a service that I do not have.