ROTTEN SERVICE DELIVERY , FAILURE TO DELIVER AND THREATS TO CHARGE FOR CANCELLATION.

I am soo frustrated and upset about the service i've never even received form VUMATEL. I app**** for Fibre uncapped vodacom month to month package in Oct 2019. They installed fibre in my house Nov. I then called call centre on *** for the route. I waited and still did not even get any communications on the matter. I called the call centre again the 1st week of Dec 2019, i spoke to the lady who asked me for my address and told me that the router will be delivered within a week. I did not receive anything still. I then called them again on the 29/01/2020 and spoke to the team leader (Luthando) as i wanted to cancel the whole thing (as the package were meant for my kidz for school work, and its been months now and another service provider offered me the same deal and i am sure they will deliver as they currently are), he told me that he will send a request for cancellation, but they will charge me for cancellation and he those not know how much. He told me they will send me cancellation quote and he did not know how long the whole process will take (it puzzled me what the charges will be for as they failing to give the service i app**** for , and infact they never even serviced me even once). I called again on the 30/01/2020 and spoke to Zeyn and ask him to send me a route and not cancel the deal, as i am not willing to pay for cancellation of service i never even received. He promised me that i will get a confirmation for router delivery withing 48 hours. I am still waiting and still no communication or any update. THIS IS NOW 4 MONTHS TRYING TO GET THE SERVICE AND I WONDER WHAT SERVICE THEY CLAIM TO HAVE.