NL
Nontathu L
1 reviews | Active since Dec 2023
09 Jan 2024, 11:56
Rotten customer care
Since the 5th of December with no connection with Vuma, I have been going back and forth with them regarding the connection and was told about safety in my area. I left the Province for Holiday and advised them that I am leaving no one in my house. I received SMS after debit date that my Account was suspended.
I requested Refund for December month as I did not use the WIFI and I was advised of 30 days waiting period. I did a follow up 2 days ago and I am being ignored.
All I need I my money back and they already made things easier for them by suspending WIFI that was not working. I want my Refund and I have been waiting for a full month and couple of days.
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Replies (2)0
Replies (2)NL
Nontathu L's updateReviewer Update
09 Jan 2024, 13:27Good day,
what you are telling me now was advised already. What I wanted as I could not wait for something that I did not know when was gonna happen. all I requested was my refund and was advised finance Department is on top of it, Below is the response I got after I requested my refund.
"I do understand, The escalation has been submitted to the accounts department for the refund and has been captured on our refund spread sheet. Please be advised refunds can take up to 30 days to reflect in your account depending on your bank.'"
The money has not reflected yet on my Account. I NEED MY MONEY.
what you are telling me now was advised already. What I wanted as I could not wait for something that I did not know when was gonna happen. all I requested was my refund and was advised finance Department is on top of it, Below is the response I got after I requested my refund.
"I do understand, The escalation has been submitted to the accounts department for the refund and has been captured on our refund spread sheet. Please be advised refunds can take up to 30 days to reflect in your account depending on your bank.'"
The money has not reflected yet on my Account. I NEED MY MONEY.
NL
Nontathu L's update09 Jan 2024, 13:27
Reviewer Update
Good day,
what you are telling me now was advised already. What I wanted as I could not wait for something that I did not know when was gonna happen. all I requested was my refund and was advised finance Department is on top of it, Below is the response I got after I requested my refund.
"I do understand, The escalation has been submitted to the accounts department for the refund and has been captured on our refund spread sheet. Please be advised refunds can take up to 30 days to reflect in your account depending on your bank.'"
The money has not reflected yet on my Account. I NEED MY MONEY.
what you are telling me now was advised already. What I wanted as I could not wait for something that I did not know when was gonna happen. all I requested was my refund and was advised finance Department is on top of it, Below is the response I got after I requested my refund.
"I do understand, The escalation has been submitted to the accounts department for the refund and has been captured on our refund spread sheet. Please be advised refunds can take up to 30 days to reflect in your account depending on your bank.'"
The money has not reflected yet on my Account. I NEED MY MONEY.
NL
Nontathu L's updateReviewer Update
09 Jan 2024, 15:09I did that the message I have just sent to you is the reply from the ISP,.
NL
Nontathu L's update09 Jan 2024, 15:09
Reviewer Update
I did that the message I have just sent to you is the reply from the ISP,.