Ridiculous Service: My wife and I recently bought a house that had been vacant for over a month after the previous occupants moved out

Ridiculous Service: My wife and I recently bought a house that had been vacant for over a month after the previous occupants moved out. We app**** for internet before moving in and paid for the order, but soon received an SMS stating they were unable to process it at our address without explaining the issue or next steps. I then tried contacting them via WhatsApp and was left waiting for two days. When I finally reached an agent, they refused to assist because I was not the account holder. My wife has since been trying to resolve the matter, but we were told they cannot access the line before 25 June. This is unacceptable, as we both work from home and require internet. Their website states that if installation is not resolved within 14 days, they will pay R999, yet they deny responsibility. This is misleading, false advertising, and extremely poor service.