Ridiculous Service

I have been without internet since Monday. After numerous calls, emails and tickets logged not one person has made an effort to sort this out! I work remotely, and because of no internet connection, my job is now in jeopardy! I get a no-reply email saying, "Your ticket has been resolved"????? If I have to hear the words "please unplug and plug the router in again" I'm going to lose it!