Ridiculous place, changing to another provider

This place is a damn joke, how can people expect 48 hours for the ticket to be transferred to the technical team so they can even look at what problem might even be????We arent even talking about fixing **** sakes, just looking at it????R you okey there????We have to sit without Internet for a damn week when we work with the help of the internet , watch TV with the help of damn Internet, entertain kids with the help of damn ineternet????For over a grand a month?????R you for real???No, thank you, changing it to Afrihost !!!! Ticket number ISP ***