RIDICULOUS CUSTOMER SERVICE - UNACCEPTABLE!

I have placed a order online as well as telephonically with Vumatel and their partner Home-Connect mid January 2018. Our complex is "Fiber Ready" - with my neighbors currently actively using the fiber status at home.

Today is the 7th of March 2018 - and I am yet to receive ANY FORM OF FEEDBACK from Vumatel with regards to the current status of our installation / problem / activation etc. I have been phoning Vumatel NON-STOP for the past 6 weeks - to ask for a update - and the only response I receive is "your connect box is faulty, the technical team will be fixing the problem, but we cannot confirm a estimate time of completion"

Well, today is has been more than 6 weeks - and I am fed up with the feedback, service, non-response and horrible service from Vumatel.

There was a technical team on-site on Sunday - and they have verbally confirmed we have no line problems, or "box problems" and everything is in order for the installation and activation to take place.

I have yet phone Vumatel this morning - to ask for a update on "TICKET NUMBER: 46915" and they responded with "I can escalate the problem for you - and they will phone you". How is that even a answer. Who will phone me? I have also been hearing "they will phone you" for the PAST 6 WEEKS! With not even ONE PHONE CALL WITH A UPDATE.

This is ridiculous and totally unacceptable. I would like finality on this matter before close of business today - with a confirmed installation time and date.