RIDICULOUS BAD CUSTOMER SERVICE NIGHTMARE!!!!!!!!!!!!!!

WORST EVER WHEN IT COMES TO REFUNDS!!!!!!! I ACCUDENTLY MADE PAYMENT INTO A CANCELLED ORDER THINKING IT WAS FOR MY CURRENT WIFI ON THE 6TH OF FEBRUARY ON THE 9TH OF FEBRUARY I INFORMED VUMATEL AND CHATTED TO AN FIRDOWS VAN AND SHE GAVE ME TWO OPTIONS SINCE THE PAYMENT COULDNT BE ALLOCATED TO MY CURRENT WIFI THEY CAN CANCEL AND REFUND ME WHEREBY THE REFUND IS GONNA TAKE 10-15DAYS OR MAKE A NEW PAYMENT TOWARDS CURRENT WIFI WHICH I DID

FIRDOWS APPARENTLY SUBMITTED THE CANCELLATION AND REFUND REQUEST FOR THE CANCELLED ORDER .

ON THE 17TH OF FEBRUARY I ENQUIRED AND CHATTED WITH STHABILE M AND HE INFORMED ME THAT I WAS ADDED TO THE VR REFUND ON THE 12TH OF FEBRUARY AND AGAIN 10-15 DAYS OKAY FINE.

ON THE 1ST OF MARCH I MADE CONTACT AGAIN AND CHATTED TO BLESSED M WHO INFORMED ME ONCE AGAGIN REFUNDS TAKE 10-15 DAYS OKAY FINE.

ON THE 6TH OF MARCH I SPOKE TO THABO M WHO AGAIN INFORMED ME I WAS ADDED TO THE REFUND LIST ON THE 16TH OF FEBRUARY EVEN THOUGH I WAS PREVIOUSLY TOLD BY STHABIL M I WAS ADDED THE 12TH OF FEBRUARY THABO MTSWENI IS NOW AGAIN SAYING THE 16TH OKAY FINE AT THIS POINT IM ANGRY LIKE NEVER BEFORE

THEN ON THE 14TH OF MARCH I SPOKE TO A KYLE S WHO THEN INFORMED ME I WAS ADDED TO THE REFUNDD LIST ON THE 20TH OF FEBRUARY OKAY FINE

ON THE 16TH OF MARCH I CHATTED TO JESSICA T WHO THEN TOLD ME MY REFUND SHE JUST PROCESSED AND MONEY WILL REFLECT WITHIN 3-5 WORKING DAYS AND HERE I AM FINALLY HAPPY THAT THIS HEADACHE IS OVER AND DONE WITH AND IM FINALLY GETTING MY MONEY

GUESS WHAT TODAY IS THE 6TH DAY AND UP UNTIL NOW I HAVE RECEIVED NOTHING CHERRY ON THE CAKE TODAY IS THE 24TH of MARCH AND TODAY I WAS INFORMED BY SHARON M THAT I WAS ADDED ON THE 12TH OF MARCH TO THE REFUND LIST AND REFUNDS TAKE 10-15 DAYS

IM SO SO FRUSTRATED WITH THESE PEOPLE MAKES ME THINK THEY DONT KNOW WHAT THEY DOING BECAUSE EVERYTIME ITS A DIFFERNT PERSON WITH A DIFFERENT STORY MY OWN MONEY THAT BELONGS TO ME IS TAKING FOREVER TO REFLECT IN MY ACCOUNT AND ALL THEY CAN SAY IS

I UNDERSTAND YOUR FRUSTRATION BLAH BLAH BLAH THEY DONT UNDERSTAND A ****** THING TO STRUGGLE SINCE THE 9TH OF FEBRUARY UP UNTIL TODAY WHICH IS THE 24TH OF MARCH IS RIDICULOUS!!!!

WE CUSTOMERS AND SHOULD TAKE PRIORITY BUT NO LOOKS LIKE WE MUST BEG FOR OUR OWN MONEY