REVOLTING Service !

I had the fibre box installed on the 5th of December and was told it would take 24-48 hours for the line to be configured. A month later and NOTHING has been done. I have had 7 technicians come to my property, I’ve had close to 10 tickets opened and my ISP has billed me for a service that is still not active. One of the Vumatel technicians messaged me today to say that all staff working on line configurations are on holiday until the 8th of January. So the configuration staff must have been on holiday for well over a month ! Every consultant promises to call you back and to escalate the matter and they never do. Absolutely outrageous!