MJ
Marion J
1 reviews | Active since Jul 2011
04 Nov 2019, 11:23
REVOLTING FIBER PROVIDER with an ARROGANT attitude
I am forced to use Vumatel as the Fiber infrastructure provider and I have consistently expereinced a bad line for the past 4 plus years. Vumatel REFUSES to do anything about resolving their initial poor installtion. The Fiber line was installed lying on the grass and I complained at the time, whihc they NEVER kept records of it and refuse to acknwleged that this is a poor installtion. They will NOT even come to the house to chekc the installtion and sayI accpeted it but cant show me any proof of my acceptenace of the installtion. PLEASE CAN ANY OTHER INFRASTRUCTURE PROVIDER MOVE INTO THE VUMATEL AREAS.
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
04 Nov 2019, 17:28Good day
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
Vumatel's reply04 Nov 2019, 17:28
Official
Good day
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
Thanks for being in contact with us.
We truly apologise for the experience, kindly note that we will make contact with you to assist.
Kind regards
The Vuma Team
MJ
Marion J's updateReviewer Update
14 Nov 2019, 12:11 Hello
Thank you for sending people out to inspect my line and for confirming that the reinstallation must be done by Vumatel as the current installation is very poor quality. As confirmed by Neil’s from Vumatel and Picture Perfect the fiber installers.
Now everything stops and NO ONE at Vumatel can tell me what’s going on. My ticket was closed and no information about the inspections and outcome is included in the ticket.
WHAT IS VUMATEL GOING TO DO ABOUT THIS POOR QUALITY INSTALLTION THAT THEY ADMIT NEEDS TO BE REPLACED AND WHICH I NEVER APPROVED WHEN DONE. I HAVE BEGED AND PLEADING FOR 4 YEARS TO GET THIS RESOLVED AND AFTER INSPECTING AND CONFIRMING THAT ITS A PROBLEM, I WAS VERY HOPEFUL THAT SOMETHING WOULD BE DONE.
True to Vumatels total non exisitent customer service, NOTHING, NOTHING, NOTHING is done and no communiction.
Seriously Vumatel, well at leaset you can say you are consistent. Consistent at giving poor service and never bothering to support your customers.
Thank you for sending people out to inspect my line and for confirming that the reinstallation must be done by Vumatel as the current installation is very poor quality. As confirmed by Neil’s from Vumatel and Picture Perfect the fiber installers.
Now everything stops and NO ONE at Vumatel can tell me what’s going on. My ticket was closed and no information about the inspections and outcome is included in the ticket.
WHAT IS VUMATEL GOING TO DO ABOUT THIS POOR QUALITY INSTALLTION THAT THEY ADMIT NEEDS TO BE REPLACED AND WHICH I NEVER APPROVED WHEN DONE. I HAVE BEGED AND PLEADING FOR 4 YEARS TO GET THIS RESOLVED AND AFTER INSPECTING AND CONFIRMING THAT ITS A PROBLEM, I WAS VERY HOPEFUL THAT SOMETHING WOULD BE DONE.
True to Vumatels total non exisitent customer service, NOTHING, NOTHING, NOTHING is done and no communiction.
Seriously Vumatel, well at leaset you can say you are consistent. Consistent at giving poor service and never bothering to support your customers.
MJ
Marion J's update14 Nov 2019, 12:11
Reviewer Update
Hello
Thank you for sending people out to inspect my line and for confirming that the reinstallation must be done by Vumatel as the current installation is very poor quality. As confirmed by Neil’s from Vumatel and Picture Perfect the fiber installers.
Now everything stops and NO ONE at Vumatel can tell me what’s going on. My ticket was closed and no information about the inspections and outcome is included in the ticket.
WHAT IS VUMATEL GOING TO DO ABOUT THIS POOR QUALITY INSTALLTION THAT THEY ADMIT NEEDS TO BE REPLACED AND WHICH I NEVER APPROVED WHEN DONE. I HAVE BEGED AND PLEADING FOR 4 YEARS TO GET THIS RESOLVED AND AFTER INSPECTING AND CONFIRMING THAT ITS A PROBLEM, I WAS VERY HOPEFUL THAT SOMETHING WOULD BE DONE.
True to Vumatels total non exisitent customer service, NOTHING, NOTHING, NOTHING is done and no communiction.
Seriously Vumatel, well at leaset you can say you are consistent. Consistent at giving poor service and never bothering to support your customers.
Thank you for sending people out to inspect my line and for confirming that the reinstallation must be done by Vumatel as the current installation is very poor quality. As confirmed by Neil’s from Vumatel and Picture Perfect the fiber installers.
Now everything stops and NO ONE at Vumatel can tell me what’s going on. My ticket was closed and no information about the inspections and outcome is included in the ticket.
WHAT IS VUMATEL GOING TO DO ABOUT THIS POOR QUALITY INSTALLTION THAT THEY ADMIT NEEDS TO BE REPLACED AND WHICH I NEVER APPROVED WHEN DONE. I HAVE BEGED AND PLEADING FOR 4 YEARS TO GET THIS RESOLVED AND AFTER INSPECTING AND CONFIRMING THAT ITS A PROBLEM, I WAS VERY HOPEFUL THAT SOMETHING WOULD BE DONE.
True to Vumatels total non exisitent customer service, NOTHING, NOTHING, NOTHING is done and no communiction.
Seriously Vumatel, well at leaset you can say you are consistent. Consistent at giving poor service and never bothering to support your customers.
MJ
Marion J's updateReviewer Update
24 Nov 2019, 21:54A hugh thank you to Neels from Vumatel. After a long hard struggle, finally someone who took the time to come and inspect my fiber line. The line was re-installed and everything is working well. The Picture Perfect installation crew did an amazing clean quality job. Thanks again to Neels from Vumatel and Picture Perfect's professional team.
MJ
Marion J's update24 Nov 2019, 21:54
Reviewer Update
A hugh thank you to Neels from Vumatel. After a long hard struggle, finally someone who took the time to come and inspect my fiber line. The line was re-installed and everything is working well. The Picture Perfect installation crew did an amazing clean quality job. Thanks again to Neels from Vumatel and Picture Perfect's professional team.