Request for Immediate Refund – Service Not Rendered by Vumatel Representative (THEO MAMABOLO)

Dear Vumatel Team,

I am writing to express my disappointment regarding the lack of service and professionalism experienced with one of your representatives, Mr. Theo Mamabolo.

On 26 June, I made a payment of R429 for Vumatel internet services after speaking directly with Theo, who assured me that installation would take place at our premises shortly thereafter. Unfortunately, since making the payment, Theo has been completely unresponsive—ignoring phone calls and WhatsApp messages, despite them being visibly read (blue ticks). This is deeply unprofessional and reflects poorly on the Vumatel brand.

To date, no installation has been done, and no effort has been made to follow up or resolve the issue. As such, we are formally requesting a full refund for services that were not rendered.

Please treat this matter with urgency and confirm when the refund will be processed.

Kind regards,