Repeated LOS Issues and Poor Customer Service

I am extremely frustrated to be facing another LOS issue—this is now the second time in less than a month. The previous incident took three days to resolve, which was highly inconvenient. I raised concerns about the poor quality of the fibre installation when it was initially done, yet no corrective action was taken. The exposed and unstable setup continues to cause repeated connection issues.

Additionally, the WhatsApp support service has been very disappointing. Response times are excessively long, and the chats are closed within minutes if I don't reply immediately; despite your agents taking hours to respond. For example, how can a case be closed just 2 minutes after my last message when it took over 4 hours to get a reply from your side? The chat history clearly reflects this ongoing issue, and yet there seems to be no urgency or accountability. I request immediate attention to both the service disruption and a permanent fix for the poor installation.

Looking forward to a swift resolution.