Remember, this is South Africa

<p>Very excited to have fibre installed in my new flat, I did not anticipate the anger and frustration I would be feeling following the first "installation". I was quite pleased, the guys were somewhat polite and came to get the job done. Upon leaving they explained exactly what was going to be done on the next visit, and that I should follow up because "those guys" are usually quite lax. Only when I followed up did it become clear that these guys did not finish the job, and I was quite displeased by this discovery as I had taken a day off in order to accomodate this installation. I admit, I was probably too optimistic when I thought it would only take a day to get the job done. OH NO, they do not tell you that the "splicing" guys also have to be there, and that they may not come on the same day. That aside, when I phoned in to make sure the first half-job was to be completed, I was promised they would be at my house soon - they did not pitch, and as it was 16:00 at the time I could not possibly expect any sort of help for the rest of the day. So, I rescheduled, and was promised they would be here Monday morning at 8:30. Well, 8:30 has come and gone, and I have made yet another angering and frustrating phone call and got yet another promise... If this pulls through, I might just be impressed. </p> <p> </p> <p>My advice (unless you do not mind waiting) is to make sure that no excuses are made - or that any "instructions" are given regarding what still needs to be done. </p> <p>Hopefully, there is still a pleasant surprise around the corner - as this is South Africa, this may be a myth. </p>