Reinstallation

This has been a frustrating ordeal!! Our cable was damaged by garden works two weeks ago and since then, I have probably spent about 4 hours accumulatively trying to make contact/follow-up etc. I received a reference number but depending which department I get through to, they either don't have it on their system, or they have an incorrect physical address and they promise someone will call back but to no avail. The main contact number, with options, sometimes works and sometimes doesn't. So I've trying all the departments until I speak to a person, only to be passed along to various departments and no one is actually helping!! I'm still waiting for someone to call. I've been bumped from the sales department, to the technical department to the installations department! And as I mentioned, sometimes they have the details but often they don't or it's incorrect. I absolutely loath this company! What a waste of precious time!!