Refuses to take my money for a service I want

Dunno who is more useless. Them or Afrihost. Submitted a line migration middle of August because of me moving to a new place. New place has a fibre connection with a VUMATEL ONT already installed. It's now almost middle of September and I'm still with no internet and every time I follow up It's 24-48 hours wait time. No update, no communication except for the one phone call from Vumatel to do an installation, after I explained to them there's is already a line with an ONT they said okay and just hang up.

I have sent Afrihost POA on the first of September to prove that I am the new tenant and Vumatel STILL refuses to transfer the line onto my name. Tried with a different ISP and they told me they cannot do anything because Vumatel is holding it for Afrihost. So basically I as a SOFTWARE ENGINEER have to use data which has cost me over R600 in one week to do my job.

No response from Afrihost or Vumatel unless I livk their asses. Typical South African service delivery