NC
Nandipha C
1 reviews | Active since Feb 2026
11 Feb 2026, 14:38
Refund w
My experience with vuma have left me very angry theh took my money now they dont refund them made me pay in 2 isp they told me to cancel with mweb and be with webafrica still they told they won't install i want my money back no communication 😢
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
11 Feb 2026, 15:16Good day Nandipha
Thank you for getting in touch with us.
Apologies for the inconvenience caused by the delay.
Please note that your order needs to be cancelled due to no spares for this Route DOVE STREET, Electric City - AREA ON HOLD.
Regarding your refund, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Thank you for getting in touch with us.
Apologies for the inconvenience caused by the delay.
Please note that your order needs to be cancelled due to no spares for this Route DOVE STREET, Electric City - AREA ON HOLD.
Regarding your refund, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply11 Feb 2026, 15:16
Official
Good day Nandipha
Thank you for getting in touch with us.
Apologies for the inconvenience caused by the delay.
Please note that your order needs to be cancelled due to no spares for this Route DOVE STREET, Electric City - AREA ON HOLD.
Regarding your refund, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Thank you for getting in touch with us.
Apologies for the inconvenience caused by the delay.
Please note that your order needs to be cancelled due to no spares for this Route DOVE STREET, Electric City - AREA ON HOLD.
Regarding your refund, please note that your billing relationship exists with your ISP. Therefore, any billing, refund, or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Best regards,
NC
Nandipha C's updateReviewer Update
11 Feb 2026, 19:22Your isp told me that its you who process the refund they send the request to you
NC
Nandipha C's update11 Feb 2026, 19:22
Reviewer Update
Your isp told me that its you who process the refund they send the request to you
Vumatel's replyOfficial
12 Feb 2026, 09:43Kindly request your ISP to follow up with the Account Manager at Vumatel.
Best regards,
Vumatel's reply12 Feb 2026, 09:43
Official
Kindly request your ISP to follow up with the Account Manager at Vumatel.
Best regards,
NC
Nandipha C's updateReviewer Update
20 Feb 2026, 13:41Vuma am tired with all of this i want my money I was told that you rejected my refund am fed up I dont have you services I want my money u made me to pay 2 isp now am not getting my money back this is the feed back I get from MWEB From our side, the refund request was submitted to Vuma Reach, and they are the ones who process and release the funds. The turnaround time we provide is based on the standard timeframe given to us by the network provider. If they have communicated something different to you, we would appreciate that feedback so we can align the information and investigate further.
NC
Nandipha C's update20 Feb 2026, 13:41
Reviewer Update
Vuma am tired with all of this i want my money I was told that you rejected my refund am fed up I dont have you services I want my money u made me to pay 2 isp now am not getting my money back this is the feed back I get from MWEB From our side, the refund request was submitted to Vuma Reach, and they are the ones who process and release the funds. The turnaround time we provide is based on the standard timeframe given to us by the network provider. If they have communicated something different to you, we would appreciate that feedback so we can align the information and investigate further.