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ZS
Zanele S

1 reviews | Active since Sept 2014

01 Apr 2025, 06:10

Refund still not processed

I have been waiting for my refund from Hypa and they can't process it since Vumatel Linked my profile to a cellphone number instead of an email address for to be able to receive payfast notifications on email which I can. I have sent back forth and Vumatel doesn't want to fix this issue and contact payfast to get the reference number. I've submitted all my proof of payments and yet Hypa is asking for payfast reference which I never received. I want my money Vumatel the last feedback I received from you you asked me to contact the ISP directly yet the query is sitting with you unattended

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Replies (4)
ZS
Zanele S's update02 Apr 2025, 03:49
Reviewer Update
How many should I tell you Hypa cannot help because they need a reference number from payfast. I did not receive a reference number. When I phoned payfast they told Vumatel did not link my account to my email address that is why I'm not receiving email notifications with reference. Vumatel has to phone Payfast directly to obtain the reference. Vumatel why is it so difficult to follow process till completion I'm being sent from pillar to post. Hypa says Vumatel has to approve my refund and you are telling me to contact them. I want my money and will not stop until someone does the right thing and do their job
ZS
Zanele S's update02 Apr 2025, 03:50
Reviewer Update
When you send people to look for sales and sign up you also forget to train your own staff about professionalism. I've sent my proof of payments to Hypa money was deducted off my account how much more proof do I have to provide.
ZS
Zanele S's update07 Apr 2025, 14:44
Reviewer Update
Previous ISP was Hypa and they are unable to refund me because Vumatel hasn't approved payment without Payfast proof of payment. This has nothing to do with the ISP . You need to contact Payfast and fix your system on how you have linked my account coz I'm not receiving any payment confirmations from Payfast and they are not able to help since I'm not a merchant only Vumatel can sort that out. I hope this is clear,I keep getting responses that should contact my ISP and the ISP is also waiting for Vumatel to approve pathetic service yet money was debited off my bank account and I I have provided proof of payments. There's no sense of urgency and care for customers.
ZS
Zanele S's update18 Jun 2025, 04:20
Reviewer Update
Still no feedback from your team HYPA539034