Refund REFUND Refund

I app**** for an installation of fibre in my house, however, I have since been told that the area is not safe for the installers.

Last month, I requested a refund of the monies that I paid upon application, however, I have not received anything since then.

Why does it take so long for a refund to be processed, especially when you bill in advance? It is really frustrating to have to wait for a refund that you will use to pay a provider that is willing to assist with the service.

I have sent my details two times already and it seems as if that I'm stretching the refund turnaround time every time that I enquire.

This was app**** for at Home Connect who keep mentioning that the delay is on Vuma's side? Please provide clarity on this because it looks you guys are playing delaying tactics until such time you are safe enough to complete the installation? I no longer required your services, thank you.