Refund my money that i was ****med by your consultant

Horrible experience even that 1 rate they didn't deserve just for the guy who was accountable i forgot his name my story on Monday i called vumatel about payments why they are no straight dates my brother is a account holder and im paying for it as he's not working at the moment so they told me my plan was with supersonic fiber they gave the number i called the lady by name Portia greeted and i asked her why is this plan is not 30 days she said the plan my brother took its 28 days so for me to have a plan that will suit me she will give me a link for vumatel that debit the money on my suited days to make pay and she said cause its switched off now pay now so we could switch it back on for you then going forward they will debit for you portia said i will send the link via your brother as he is the account holder i said okay we waited for the link she never did send the link we went to pay on monday but they were offline so on tuesday 23 February i gave my mother R395 to pay at picknpay Kensington park meadows eastgate as she was making payments she found out that the account says another name on the till so she didn't pay she called me and my brother telling us the till gives her another name to our suprise how she asked us for the vumatel number *** i gave she called and spoke to the consultant there who told her the account its been cancelled then whoever was that consultant gave my mother another easy pay number to pay there and the cellphone number and the capetown landline to call i dont know for what my mother paid to that easypay number got her slip from picknpay unfortunately for us we had a load shedding which took the whole day when the lights returned at 20:25 at night the fiber not working okay my mother called them now onthe 24vumatel they dont know anything a lady by the name mandisa mthembu called my brother he explained everything then mandisa send a debit link to me to make payments and send another link for my brother to send that slip that my mother made payments for my brother sent her that was the end i got so frustrated that why are they not switching the fiber on i spent about R80 R80 trying to get answers i first spoke to phindile wanting to speak to their manager she took my details even now still waiting for that manager i called and called i even asked those supersonic consultants to call back cause my airtime was running outthe said the will but we got so lucky we manage to get a guy who was patience enough to hear our story and even that only guy did check everything he even called us back and telling us our next move im really sorry i forgot your name but those lady consultant are very horrible i don't know why they bother coming there' moving forward still i pay on that day another R395 now using the debit order link the guy say no more using easypay way now i must used this okay my fiber was on i called home so now my question is what happened to the R395 i payed on the 23 February 2021 when im i getting my money back its two days now i want my money refunded please.