Refund enquiry

Unsatisfied with the refund process of Vumatel

Please be advised that I've been requesting my refund since August till this day I still haven't received my refund, I have submitted the confirmation letter to proof that am the rightful owner of the account, but still be denied my refund the agent was so rude to me and told me that I will not get my refund. Really not pleased with how this matter has been handled. This has been going on since August and now it's October 😭