REFUND DUE DATE PASSED

Hi Dear

This Vuma thing it's costing us big time and I am tired of it .I had issue where they open wrong coverage line for me while I paid for my line we need competitor for this thing its useless and you can see with their website that they abusing the customer regulation, How come there is no Emails on their own website? it means they dodge accountability .I lodge complaint 7 weeks ago regarding to my refund via Home-connect ,And i have got assurance that my refund would be paid within 4 to 6 weeks but now i am on 6 weeks without nothing on my account.