Refund and assist agent query.

I was without connection for 8 days in total, the signal kept getting disconnected, when I queried, I was told that maintenance was undergoing in my area, I then raised a refund request for the days left without connection.

I had to follow up for weeks and ends and eventually I was told the refund will come through the following month, three months later I have not received this refund.

I have raised a new downgrade query, Celiwe who was handling my query failed to provide the offers available when asked for this, she was inactive on the chat many times I had to say Hello and if she's running on a slow speed in the office, she rep**** after a long wait with a harsh " there are no offers in your area" that's it and she never said anything to my chat there after the message I sent.

Vuma takes no accountability the fact that I had to ask for a refund for down time when this should have been offered to me, I pay for a service full amount for 8 days without connection that I has to purchase data on the side.

The chat agents are not really active on the chat Manier times and fail to answer questions raided it as if there are reading from a script on how to answer certain key words and ignore the rest of the customer's query.