Refund

signed up for the fibre 6 weeks, The technicians told me they can’t install due to they’ve reached the number of limit people who can have the fibre in my complex. I called their offices and they told me for refund I must call supersonic cause they deal with accounts. Everytime I call supersonic they refer to Vuma and Vuma refers me back to supersonic and I’m being told I’ll get my refund after 7 days. I’ve now waited for 6 7 days and still no refund, as I’m typing this I’m on a call and they telling me to wait for another 7 days same process everytime I call but it’s clear it’s not working. Asked for help on twitter and they asked for my ID number, gave it to them and they never came back to me. Can I please get my refund or assisted