Refund

I have an ongoing refund dispute which has not been resolved for 2 months or have not been assisted .A vumatel agent by the name of Mpendulo sent me a Easy pay reference number via whatsapp upon installation to make future payments to my fibre .I then made payment in June but my fibre wasnt connected i then contacted them and i was given the correct one ,however i then spoke to the same agent for a refund as it was not an error done by me ,the agent never gave me any response and he gave me the vumatel number which is not going through unless u want an installation i then selected that option just to speak to an agent which he placed me hold for 30min and hung up by the name of Tshepiso .I spoke to Homeconnect they assisted me by checking the Easypay reference as to whom it is linked too which is web africa and i was told to contact them . I did and logged a query via whatsapp on 10/08/2022 and sent all requested documents /proof and was told to do a follow up o 12/08/2022 with chat ref#********** and email was sent to their finance team with ref Easypay Enquiry ,when i do a follow up im not assisted instead im taken from pillar to post .I posted this in August and I was asked for my details to get assistance but till today nothing has been said to