AH
Angela H
1 reviews | Active since Jul 2015
13 Apr 2019, 12:40
Rediculous customer service
The inability to sort out a query for 5 months is ****** pathetic. No one in the customer service or in the installation department contact you back if there is a query and just reject all orders placed to them. I have done 3 orders as all are marked rejected due to duplicates. The team mangers can't assist and say that you need to do a new order with telkom only for them to reject it once again. 5 months of hell from Vumatel. Your whole company needs to be trained properly
Helpful (0)
Replies (3)0
Replies (3)AH
Angela H's updateReviewer Update
13 Apr 2019, 13:17I had contacted them on Friday the 12 of April. This order is still active on their side. Vumatel has marked as a duplicate and theredore rejected the installation.
This is unacceptable that no one contacts the client before you reject an order.
When will this be resolved? 8n another 5 months time?
AH
Angela H's update13 Apr 2019, 13:17
Reviewer Update
I had contacted them on Friday the 12 of April. This order is still active on their side. Vumatel has marked as a duplicate and theredore rejected the installation.
This is unacceptable that no one contacts the client before you reject an order.
When will this be resolved? 8n another 5 months time?
AH
Angela H's updateReviewer Update
18 Apr 2019, 09:14Good morning
This is issue has still not been resolved yet
AH
Angela H's update18 Apr 2019, 09:14
Reviewer Update
Good morning
This is issue has still not been resolved yet
AH
Angela H's updateReviewer Update
18 Apr 2019, 12:13Have again spoken to my Isp regarding this issue. It's still open on there side. Vumatel needs to sort out their side.
When is this going to be resolved
AH
Angela H's update18 Apr 2019, 12:13
Reviewer Update
Have again spoken to my Isp regarding this issue. It's still open on there side. Vumatel needs to sort out their side.
When is this going to be resolved