REALY BAD CUSTOMER SERVICE AND ENGADGEMENT

Since Vuma Tel started working in my complex they never met commitments of meeting people to set up installations - this was their commitment....

They damaged property - irrigation system and driveway and it took for ever and numerous complaints before they corrected the issues

I then completed the application form and this is where the fun really started!!!

Firstly 2 gents arrived that in my opinion should not be installing anything, they arrived with all the tools but did not use one of them..... I showed them the conduits and they refused to use the existing conduits in the walls... It started raining and the 2 guys left in a hurry BUT promised that they will get someone ells to come and install, that was in Nov Last year

I then made 3 calls since then to speak to a manger / Head of Sales / GM / MD but the receptionists have no idea who these people are? and or in which office they work..... I find this the best.....

The call centre is probably the worst I have ever have to deal with... for a private company not a good projection......

So now we are at the 16th of Jan - 3 months later and I still don't have Fibre Not even Reception at head office can assist with getting me any form of manager on the line never mind the GM or MD

And I have no choice to use Vuma as they own the cabling!?!?!?

How do I move forward even if it is only 1 step?