Really Bad Service

I have been waiting 6 months for Vumatel to do the installation in my home for Fibre, finally they called me yesterday to schedule installation for today the 14/04/2021 at 14:30 -Nobody came it is nearly 15:30 no phone call nothing, I had to phone and find out what is going on no one could actually tell me just they are trying to get hold of the Technician, This is really poor service, 6 Months and then they make an appointment and they still dont pitch, my Business is really taking strain without internet I think I have been patient enough for 6 months