Ready but not ready. No service

I was waiting for Vumatel to complete installation in my neighbourhood which they have some time back. I looked on their site to see if i am fiber ready and ready to get Fiber installed to the house. On the Map the area across the river from me shows as still in progress. But my area Shows as Fiber Ready. Therefore the option shows as ORDER and not PRE-ORDER. I did request installation to the home last week which provided me an order number. I called Vumatel today to find out why no one has contacted me over a week now. The lady advised i am not fiber ready. I asked why the website says differently to what she sees so she had to then put me on hold. Everytime i challenged it she had no real answer except to put me on hold. I would have asked for her manager but i didn't have the time to wait. It's either she doesn't know what she is doing or the website is completely wrong. Either way Vumatel is at fault here. Why is it so difficult to get this right the first time? Either change your sites map or assist with doing the installation.