R800 for a no show - when do I get my money???????

<p>The service from Vumatel is SHOCKING.....ABSOLUTELY SHOCKING!! I had an installation sceduled for today at 11. I unfortunately had to reschedule due to a funeral I had to attend at 11:30. Trying to get a competent person to speak to is impossible!!! It took me 3 hours to get through to someone, I had the line drop 5 times while on hold...then I get someones answering service only to be told the mailbox is full and my call gets dropped. The same storry when I was put through to you customer services department!!! I should have pulled the plug there!!! But no I persisted. After rescheduling for 2pm today, I phone at 2:45 pm because no one has arrived and again after being put on hold 4 times I get told it was a mistake and no one is booked for my installation!!!!!! WHAT KIND OF A SERVICE IS THIS????? You clearly state on you scheduling email to me that there is a R800 no show penalty....when will you give me my money??????</p> <p> </p>