👀R500 to reinstall a faulty cable! 👀

If it was according to me they wouldn’t be getting that one star but what can we say it's standard procedure. We have been with Vuma for almost 8 months now and in those months we only enjoyed it for 4 months from there it was downhill. The fibre would read connected however we couldn't surf the internet. We called them several times to assist us but the Technicians couldn't pick up what the issue was instead they would say “please reboot everything should be fine in a couple of hours”. We recently decided to push the matter by rating them poorly and following up on the issue. This past weekend they finally decided to come to FIX” what we have been asking them for all these months. They realized there was a faulty cable of course the guy couldn't fix it because that's not part of his job description. We were told they will come on Monday which is today but to change the faulty cable we need to pay R500 imagine! This is poor customer service for people who pay every month without fail. If you are reading this and thinking of going with them my advice is don’t do it.