Quick to install then do a botchy job

Organizing the installation was a breeze, quick to come to our home as promised only to be a little too quick and end up doing a botchy job with drilling into our walls. Since the installation 09/06/2018 I have been calling their offices on a weekly basis about the touch ups the maintenance team was supposed to do on after they left an unsightly mess on our complex wall as they were in a rush to do other installs. I gave my review shortly after they sent me a survey but no one even got in touch with me to follow up. I’ve sent numerous emails to no avail. The customer care is trained to sweet talk you and make empty promises yet everyone I have spoken has failed to fully resolve the matter. Apparently the first calls were closed without the issue being attended to and 24/07/2018 a team was finally sent to our home but they were clueless and unprepared when they got here. They have since offered to take it up with management but we are still waiting for them to come back as promised till this day.

I have run out of patience trying to contact this company. They book too many installs in one day and end up failing to do a thorough job