<p>Vuma came out two weeks ago to install my fibre line, there team very quick to run away and get the job done clearly did not complete the installation correctly. It has been two weeks and I'm still waiting for activation or any assistance. Seems like their call centre and installation team have no idea what they are doing and no one can seem to help or even bother to send a technician out to resolve this issue. <br /> <br />I refuse to believe that it takes takes more than two weeks to resolve an issue. Vuma gave my father great service when he installed his line a year ago. it seems that same quality of service has deteriorated as the company grows. This no better than the **** quality other telecommunication companies provide. It's sad to see that as a company expanded they care less about their consumer and more about their pocket. Vuma is very quick to say they will charge an 800 fee for no show at an installation but what about the **** installation that has been done on their part and the time I have invested in trying to get this resolved?</p>
Good day
We sincerely apologise for the inconvenience caused.
Please could you kindly email us your address and contact details to *** so that we can investigate your issue and escalate it to the correct department to have it resolved as soon as possible.
Apologies again.
Kind Regards
The VUMA Team
Best regards,
Good day
We sincerely apologise for the inconvenience caused.
Please could you kindly email us your address and contact details to *** so that we can investigate your issue and escalate it to the correct department to have it resolved as soon as possible.
Apologies again.
Kind Regards
The VUMA Team
Best regards,
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