Putrid service

Fibre was installed in 2020 in our complex and went live in January 2021. Payment of R399 was paid to Vuma/webafrica in January. I was contacted for an appointment for installation mid-February and when the installers came i was advised that the underground pipe is blocked. I then contacted Vuma, which do not take calls and Webafrica who only has a whatsapp robot you need to liaise with. For the past 3 weeks i have tried to get hold of someone to assist me. To date i have not received 1 telephone call to advise what needs to happen.

I am utterly sickened by the service from these two service providers, and think it is unprofessional. I will take this matter to the highest authority to have it resolved as my money was already paid. Should this matter not be resolved urgently i will have to refer it to the ombudsman. This will be my last attempt for feedback regarding this matter. Service delivery has really gone out the door!