Put on my Wifi

Vumatel Cool Ideas

Since the day we got wifi installed in our home round about early in the year of 2019 We have had problems with it . These problems systematically occur towards the end of the month before the wifi needs to be paid for the following month . Since 2019 almost every 2 to 3 months our wifi has given issues . Issues such as the red light appearing this has occurred at least 3 times, issues like the wifi just stop working for 72 hours straight this has occurred so much that we've lost count, issues like the WLAN green dot just standing still for no apparent reason even though the wifi has been paid this occurred more than thrice aswell. And through all this our household has decided to stick with COOL IDEAS because of how affordable they are R429 a month, until the most recent issue.

Saturday the 28th our wifi went off and like every other month since 2019 we paid the wifi online expecting it to immediately switch on but to our surprise it did not . We waited a couple hours , switched the wifi box on and off and even reset it.

Sunday morning it was still off. We started making calls Monday morning . Explaining the issue. We spent R80 airtime on Monday calling them and the response we got was different from every call center agent . It's as if they were all trained in a foreign language because every one of them told us to do something different. Eventually someone told us to send proof of payment to show that we've paid the wifi. I did exactly as the call center agent asked and my proof of payment was not good enough. I asked them to explain what they actually want. I sent it to them exactly the way they wanted me to on Tuesday. I called them all day Tuesday which amounted to R40 airtime not to mention the call center agents dropping the phone while I'm explaining the situation. Now you might want to know if i was disrespectful or if i had attacked the agents personally, I can promise you i did no such thing but my tone however was very assertive and professional and instead of being treated like a loyal customer i was hung up on . MULTIPLE TIMES. They told us that the problem is being looked at. Wednesday we did not call which brings me to today Thursday . I spent a R40 airtime asking them what's happening and they told me that i have to make another payment of R429 .

Now at first I thought my bank had made a mistake but I triple checked there's no mistake on their side as the payment reflects on the bank statement and R429 has been paid out of my account into Vumatel Cool ideas. R429 was paid to cool ideas Saturday 27th April 2024 and today I've been informed that a second payment of R429 had to be paid . Life is expensive and we are all trying to make life as comfortable as possible weather it be with a R30 whatsapp bundle or a R429 wifi payment.

Now u tell me is this fair and share your experiences with Cool ideas

I would really appreciate suggestions from other companies that offer great wifi deals at an affordable price because cool ideas is no longer an option even if this got solved which it most likely won't.

Please share this message and share suggestions . This wifi is not only wifi . We've got a student in our house, I'm working from home and my dad needs to keep in touch with people from work .

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