Punishing customers for your mistake

So there was an incident where because of the strong winds the cables are used by vumatel to provide us with fiber were damaged when the maintenance guys came around to fix it they parked on the wrong side of the street outside instead of coming inside or asking for a safe place to park they park where there's actually no parking and what happened is that they got got ****** and because of that they refusing to come and complete the job and fix the fiber because they're saying the the area is not safe, it's not safe if you are also negligent, the problem is with that is that they parked only place where you not supposed to park and now about to five households a suffering without fiber because they refuse to come in and rectify this issue.