Public ******** - **** Services

I have a problem with Vuma and the Service provider for Internet services: SADV as they sold their services to me as per the mail trail below. I have tried to liaison with the service provider and Vuma fiber internet service as per the incident below: "I have paid on the 25 April 2022 for activation, upon follow up i was told that i paid for someone else since they promised to activate within 7 days upon payment.

please help with the installation as soon as today or please refund me my money back. There are alot of wifi services that can connect one day after payments have been made. Please I spent the whole day speaking to different agents, from mapula to o****leng to reneilwe to Mike and still nothing. no one showed up in my household and i need help regarding this matter." I was only requested to provide proof of payments and then no one ever got back to me. Below is what happend before I launched the case above. An agent by the name of Mike called me and sold me Fiber internet services after they have left their internet pamflet in my household, he provided me with an easy pay number: rfe:*** as per the screen shot on watsapp, which i went to pick n pay and made a payment, he told me installation will be done within 7 days. After 5 days a lady by the name of Mapula enquired if i am still interested in the internet services and that's when i told her i paid 5 days ago and she said the system still says pending and the number i was provided with belongs to someone else and that i was supposed to pay with an easy pay number sent by sms which i received the number after i made my payment. i returned this message to mike and he requested his supervisor O****leng and reneilwe to call me which they did and told me the installation takes 14 days and that everything is fine wherelse there is nothing fine since no installation was done. I have called Vuma to seek help regarding this matter and I spoke to a guy by the name of Tshephang and he said there is nothing he can do to help me and referred me back to the service provider and referred me back to the service provider and even on social media they are alot of complaints, they lure us to pay and they never deliver the services they sold, why they are they still having the license to operate?

Today makes 18 days without the activated products they sold to me nor my refund. please assist me with this matter i have nowhere to turn to since i feel ****med