Provisioning does no provisions

Technicians - 5 Infrastructure - 5 Support - 3 Provisioning team 0

Seems like there is a problem with this area... why that is I don't know.... ISP's are also getting tired of struggling with this, and this could be detrimental to an otherwise healthy public relationship. I mean I had more luck creating a twitter account and tweeting at your profile than I my poor ISP support people has had in getting feedback. And even then there seems to be no real knowledge as to how this department functions or how it works... I am going on 48 hours for provisioning and the highly escalated ticket was even closed by that department earlier.... Please realize there is something wrong, might not be with the employees, maybe they are overloaded? maybe they need to better understand their role and what is expected? I have no idea, but you have a good thing going here, please don't let one department drag you down.