Prolonged Service Disruption and Lack of Transparency

My WiFi has now been down for two full days. I contacted Mweb and they informed me that there is an outage in my area and that Vumatel has not provided any estimated time for resolution. However, according to Vumatel’s official website, there is no outage reported in my area and prompted me to get assistance. When I contact Vumatel, they confirm that their working hours are untill 8pm, but the call is treated as an after hours call with no assistance. This conflicting information is both unacceptable and deeply concerning. We rely heavily on this connection as we work from home, and this prolonged disruption has had a direct impact on our ability to perform our jobs. The lack of clear communication, accountability, and urgency in resolving this matter reflects a serious level of incompetence. I require immediate clarification on the actual issue, along with a concrete timeline for resolution. This matter must be treated with urgency. Failure to provide a prompt and satisfactory response will leave me with no choice but to escalate this further.