prolonged internet outage

Over the past few days i haven't had any internet connection. I have made numerous attempts to contact your customer support team to resolve these issues, but the responses I have received have been inadequate and the solutions provided have not resolved the problems. Despite multiple service calls and promises of improved service, the issues persist, and I continue to face constant disruptions to my internet service. My account number is ***5. Mweb has been asking you to send out a technician but no one from vumatel is contacting me. As a paying customer, I expect reliable and consistent internet service that meets the standards outlined in our service agreement. I have fulfilled my obligations as a customer by paying my bills on time, and I urge Vumatel to fulfill its obligations by providing the reliable internet service that I am paying for.