Problem with Vumatel

Good afternoon

Can you please assist. I have a serious problem about Vumatel. I have been using Vumatel since last year until now, then on the 25 July 2025 paid R440 at PEP Home at Beatrix in Pretoria, i was paying for the new of month of August 2025, then on the 30 July 2025 my router was disconnected, then i call my brother to check the slip that i have paid then i found out that i have made a mistake i paid my mom's instate of my account, the i called my consultant from Vumatel to assist me with my number because i forget it, she put me on call centre but i did not get help until now, i go back to my consultant but no help, she stop answering my calls and when i called with a difference number she answered and tell my colleague that she resigned from Vumatel that's yesterday 05 August 2025 and i think she was lying,

My neighbor refer me to a new consultant from Vumatel, she told me that that guy is very good knows his job, and that guy ask for my router series number, i did send him, then he give me the below details for Vumatel to make payment at standard bank but still my router is disconnected. and he doesn't want to help anymore when i call him to explain that my router is still disconnected. He told me that he is busy. Account details: Vuma Account number: ***

Can you please assist me. My number: ***

Kind Regards Nomvula