KB
Kyle B
1 reviews | Active since Sept 2015
30 May 2023, 09:16
Preventing my fibre installation
They are single-handedly ruining businesses and people's incomes by causing unnecessary delays for ISPs when getting people set up on a fibre line.
Vumatel should not have a monopoly on fibre lines in areas. They have been a roadblock for my fibre installation for half a month refusing to release the past owner's line despite me having a legal document from my lawyer showing I own and reside at the property.
FYI Vumatel 72 hours to respond is NOT considered treating a matter as urgent.
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Kyle B's updateReviewer Update
30 May 2023, 09:42Not sure why you feel you need to hide behind a private reply. I will not be sending the letter again. Vox has already sent it to you guys and said it takes you guys 72 business hours (working on a 8-9 hour business day that is 9 business days...) to acknowledge it. Who knows how long after that for you to release the line...
KB
Kyle B's update30 May 2023, 09:42
Reviewer Update
Not sure why you feel you need to hide behind a private reply. I will not be sending the letter again. Vox has already sent it to you guys and said it takes you guys 72 business hours (working on a 8-9 hour business day that is 9 business days...) to acknowledge it. Who knows how long after that for you to release the line...